About this video

Tony Hsieh and his retail giant Zappos have been dominating the customer service market for years. Now he’s taken his innovation expertise to a different place, the community. Since Zappos headquarters moved to Las Vegas, Hsieh has helped revitalize the community he calls home. From ROI (return on investment) to ROC (return on community) Hsieh exemplifies the importance of investing in your community.

ABOUT TONY HSIEH

With a desire to spend 10% of his time studying the structured elements of what makes all of us happy, Tony Hsieh is on a new mission to deliver happiness wherever he goes.

RECORDED LIVE

BIF-8 Summit

TOTAL RUNNING TIME

20:10

About the Summit

The BIF Summit blends storytelling, co-creation, and random collisions of unusual suspects, creating the conditions for us together to imagine a better future. A future that represents a diversity of perspectives, views, identities and experiences across industries, sectors and disciplines.

20:10 | BIF-8 |

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BIF-8 Tony Hsieh