About this video

Zappos.com wunderkind talks about his company’s customer-centric approach to killing the competition.

ABOUT TONY HSIEH

With a desire to spend 10% of his time studying the structured elements of what makes all of us happy, Tony Hsieh is on a new mission to deliver happiness wherever he goes.

RECORDED LIVE

BIF-4 Summit

TOTAL RUNNING TIME

23:57

About the Summit

At the Business Innovation Factory (BIF) Summit, 500 people come together in a historic theater to hear 15-minute stories of transformation, as 32 people from many different industries and sectors tell the stories of their creative processes, their struggles, and where they’re going in the future.

23:57 | BIF-4 |

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