John Hagel: The Age Of The Trusted Advisor

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Nurturing solid support networks is fundamental to what will matter in the economic and social scene taking shape around us, according to John Hagel. Trust is critical in the relationship-based economy we are moving toward, he says.

Trust will be crucial to harnessing opportunities in an environment where products and services are becoming smarter and more integrated into the turnings of our daily lives. On the other side of the Big Shift, trust will no longer be linked to expertise, Hagel says. Instead, trust will reside in the relationships we create. “We’re going to be working together and confronting challenges and opportunities that we never expected. The key question is, when the unexpected happens, when something none of us anticipated comes our way, is this somebody who will do the right thing?”