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Business Innovation Factory
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Tony Hsieh

Video
Tony Hsieh: Zappos Happiness on a Street Level
Tony Hsieh and his retail giant Zappos have been dominating the customer service market for years. Now he’s taken his innovation expertise to a different place, the community. Since Zappos headquarters moved to Las Vegas, Hsieh has helped revitalize the community he calls home. From ROI (return on investment) to ROC (return on community) Hsieh exemplifies the importance of investing in your community.
Video
Tony Hsieh: Work life happiness? Zappos.com CEO says you bet.
How did Zappos.com become an overnight success? In this video, Hsieh talks about the many paths the company took to finding happiness (and profits!) and shares insights from his latest book Delivering Happiness. Mid-way through the talk, his Chief Happiness Officer Jenn Lim takes the stage to share experiences from the innovative book tour and the movement Hsieh and his team hope to inspire.
Video
Tony Hsieh at BIF4: For a Good Time, Call Zappos.com
Zappos.com wunderkind talks about his company’s customer-centric approach to killing the competition.
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Business Innovation Factory
60 Valley Street, Unit 107B
Providence, RI 02909
401.270.7906
hello@bif.is

  • What We Do
    • Our Services
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    • Other Ways To Engage
  • Donate
  • LunaYou
  • How We Think
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  • Who We Are
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    • Careers
  • Our Summit
    • BIF2019: Wellbeing Videos
    • BIF2019: Summit in Review
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    • Storytellers
    • Attendee List
  • Contact

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