Tony Hsieh

Tony Hsieh and his retail giant Zappos have been dominating the customer service market for years. Now he’s taken his innovation expertise to a different place, the community. Since Zappos headquarters moved to Las Vegas, Hsieh has helped revitalize the community he calls home. From ROI (return on investment) to ROC (return on community) Hsieh exemplifies the importance of investing in your community.

How did Zappos.com become an overnight success? In this video, Hsieh talks about the many paths the company took to finding happiness (and profits!) and shares insights from his latest book Delivering Happiness. Mid-way through the talk, his Chief Happiness Officer Jenn Lim takes the stage to share experiences from the innovative book tour and the movement Hsieh and his team hope to inspire.

Zappos.com wunderkind talks about his company’s customer-centric approach to killing the competition.