John Hagel

Nurturing solid support networks is fundamental to what will matter in the economic and social scene taking shape around us, John Hagel says. Trust is critical in the relationship-based economy we are moving toward.

TIME.com series of interviews with BIF10 storytellers that explore their approaches to innovation and the importance of the BIF Collaborative Innovation Summit.

John Hagel, co-chairman of Deloitte LLP’s Center for the Edge, carefully observes the unexpected on the “edges” of business, where things bump up against each other to produce change. In this video story, the Power of Pull co-author shares a personal story about passion and how, for companies big and small, it can create sustained extreme performance improvement.

John Hagel carefully observes the unexpected on the “edges” of business, where things bump up against each other to produce change. In this video story, The Power of Pull co-author shares a personal story about passion and how, for companies big and small, it can create sustained extreme performance improvement.