Citizen Experience Lab

Enabling institutional leaders to explore and test new business models in public services.
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Join us in Transforming Public Services

The BIF Citizen Experience Lab works with public services leaders to design, test and launch new business models that better deliver value to citizens and communities. We partner with institutions, government agencies, nonprofit organizations, companies and foundations to generate solutions that better serve our citizens. Using human-centered research, design, and storytelling, we engage citizens, civic leaders, government officials, and institutional executives, in the co-creation and real-world testing of transformative business models.

Emily McGinnis Citizen Experience Lab Manager