Our collaborative exploration of personalized medicine puts individuals and families at the center of the design process and bridges the exciting space between enabling agency at the consumer level and leveraging emerging technologies to transform customer experience and outcomes.

How might providers re-design and/or better integrate their services in order to form next practices and new business models that will deliver more inclusive, person-centered support to the disability community in RI, in a way that enables its members to have and build great lives?

The National Association of Community Health Centers (NACHC) serves as the national health care advocacy organization for America’s medically underserved and uninsured and the community health centers that serve as their health care home.

In partnership with Children’s Health in Dallas, BIF worked to create the Children’s Wellness Experience: a transformative, sustainable model for care that is rooted in human-centered insights, moving us away from a focus on “sick care” to a broader focus on “well care.”

In partnership with Children’s Health in Dallas, Texas, the Patient Experience Lab is imagining, designing, and testing new models for care.

At BIF, we believe that great stories can change the world. With support from the Robert Wood Johnson Foundation (RWJF), the Business Innovation Factory is exploring how storytelling and narrative methods can improve healthcare and contribute toward building a Culture of Health.

While healthcare leaders understand the imperative of business model innovation, it is often scary to disrupt a large system that has been in place for years. When the motto of healthcare is “do no harm,” it is hard to be the guinea pig to test out new business models and next practices. Our goal was to help them make the business model innovation process safer and easier to manage.

When a child has autism, it can be hard for families to do normal things like go out to dinner or meet other families that have similar pain points and struggles. “We often feel isolated and alone,” she revealed. “We just need a place where families can be families.”

With the shift in the healthcare landscape to more personalized, self-directed behavioral changes, asking people to take more ownership of their health, it's imperative that we look to ensure we're providing people with the right tools to do so. Open Source Wellness is one such organization seeking to do just that.