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Business Innovation Factory
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Patients

Blog
Update From the Field: National Association of Community Health Centers April 2019
The BIF team recently visited Castle Family Health Center in Atwater, CA and Lawndale Christian Health Center in Chicago, IL where we conducted interviews with the health centers’ leaders, staff, and patients. As we began to analyze and synthesize our findings, a few emerging curiosities came to the surface.
Blog
Update From the Field: National Association of Community Health Centers March 2019
Last week, the BIF team visited Bond Community Health Center in Tallahassee, Florida and Eau Claire Cooperative Health in Columbia, South Carolina to conduct interviews with leaders, staff, and patients as we continue our work with the National Association of Community Health Centers (NACHC). BIF and NACHC leadership are joining forces to explore the questions:
Public Healthcare
Blog
Announcing: Personalized Medicine by Design
Business Innovation Factory (BIF), in collaboration with The School of the Possible founded by Dave Gray, Hatch founded by Yarrow Kraner, and Overlap founded by Michael Dila, is launching a project to explore the opportunity for a transformational personalized medicine business model.
Video
Alexis Hope: Designing With Intention for Equitable Practices
Build out of equal parts passion and mischief-making, Alexis is seeking to design for all women, not just the 1%, to make the breast pump not suck through community and placemaking.
Video
Ami Bhatt, MD: Empowering Congenital Heart Disease Patients
"The stories of my patients make me get up in the morning and go to work. It’s how I remember my more than 3000 patients. Their stories link me to their numbers and the things I need to know about them."
Video
Joe Andruzzi: Journey from NFL to Navigating Cancer to Helping Patients and Families
"Inspiring people that no matter how tough a day it is today, tomorrow is never a definite. Live life to the fullest and pay it forward any which way you can."
Video
Len Schlesinger: Intentionally Designing Patient and Caregiver Roles as Jobs
Our culture is shaped by stories. People remember stories, they don’t remember slides. Talking about new ideas without talking about stories is an aimless exercise. That’s what makes BIF wonderful.
Video
Chris McCarthy: Designing Better Health and Wellness for Young People
It’s crystal clear to me that stories are fundamental for insight and imagination. They help us digest and synthesize the complexity around us.
busineinnovationfactory.com
Blog
Changing the Quality of Patient Experiences for Families with Autism
When a child has autism, it can be hard for families to do normal things like go out to dinner or meet other families that have similar pain points and struggles. “We often feel isolated and alone,” she revealed. “We just need a place where families can be families.”
Patient Experience Lab at BIF
Blog
The Equity Opportunity in Healthcare
As new business models emerge, we believe that those that put and maintain DEI at their core are best positioned to transform and improve the experiences and lives of their consumers.
Blog
Stories Are Old Fashioned
Here at the BIF, we believe that storytelling can be an incredibly powerful tool for building empathy. It can open people to new perspectives, create shared experiences, and promote insights and learnings.
BIF Patient Experience Lab
blog
The Fourth Pillar of Transforming our Health System
We use a human-centered design-driven methodology, making it easier and safer for institutions and organizations across the health system to transform the ways that they create, capture, and deliver value.
Case Study
Identifying Wraparound Services for Complex Care
In 2016, BIF worked Children's Health to help them understand the experiences, identify service gaps, and explore opportunity spaces for low-income families with a medically complex child.
Case Study
Family Well-Being
In partnership with Children’s Health in Dallas, Texas, the Patient Experience Lab is imagining, designing, and testing new models for care.
Case Study
The Power of Narrative
At BIF, we believe that great stories can change the world. With support from the Robert Wood Johnson Foundation (RWJF), the Business Innovation Factory is exploring how storytelling and narrative methods can improve healthcare and contribute toward building a Culture of Health.
Blog
Patients and Families and Doctors, Oh My!
It reaffirms my belief that storytelling is one of the most powerful tools for transformation…and the more context, depth, empathy, and honesty that the story has, the better chance we have at using those stories to inspire new relationships, design more relevant experience — and transform social systems.
Case Study
Reducing Preterm Births in Cincinnati
Working in partnership with Cincinnati Children’s Hospital Medical Center we set about to understand the human factors that contribute to the inexplicably high rates of preterm births — babies born before 37 weeks of pregnancy and design solutions to reduce the trends.
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Business Innovation Factory
60 Valley Street, Unit 107B
Providence, RI 02909
401.270.7906
hello@bif.is

  • What We Do
    • Our Services
    • Our Methodology
    • Case Studies
    • Other Ways To Engage
  • Donate
  • LunaYou
  • How We Think
    • Blog
    • Podcast
  • Who We Are
    • About Us
    • Meet the Team
    • Careers
  • Our Summit
    • BIF2019: Wellbeing Videos
    • BIF2019: Summit in Review
    • The Experience
    • Storytellers
    • Attendee List
  • Contact

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Business Innovation Factory