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Business Innovation Factory
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Healthcare

blog
Living in the Middle of Two Cultures
Liz was 15 when she got pregnant. She was as much an American as a Cambodian feeling the constant pull between the two cultures. Liz’s familial support was very important during this time as she was caring for herself, her family and her baby.  They did the best they knew how without knowing all of the risks of teenage pregnancy.
blog
Introducing LunaYou
BIF is thrilled to introduce — LunaYou: A Maternal Wellbeing Program Designed For You. LunaYou offers women the ability to manage risk factors, track their health and wellbeing goals, and access a Wellbeing Coach
blog
Stories Heal
Since our inception, BIF has been collaborating with Trinity Repertory Company here in our hometown of Providence, RI. Our two organizations share DNA, with the same deep belief in storytelling and performance art as an ideal platform for community engagement and self-organized community action.
Podcast
Joe Wilson Jr: Performance Art for Social Change
Joe Wilson Jr. shares his journey of becoming an actor in this episode of the Business Model Sandbox. He shares how the stage for him, became a platform for community engagement.
Blog
Update From the Field: National Association of Community Health Centers April 2019
The BIF team recently visited Castle Family Health Center in Atwater, CA and Lawndale Christian Health Center in Chicago, IL where we conducted interviews with the health centers’ leaders, staff, and patients. As we began to analyze and synthesize our findings, a few emerging curiosities came to the surface.
Podcast
Andrew Hessel: A Genomics Revolution
Genetic futurist and founder of the Genome Project, Andrew Hessel breaks down the landscape of our genomic future as we discuss all things emerging technology as part of our emerging tech series with our project on for Personalized Medicine by Design.
Blog
Update From the Field: National Association of Community Health Centers March 2019
Last week, the BIF team visited Bond Community Health Center in Tallahassee, Florida and Eau Claire Cooperative Health in Columbia, South Carolina to conduct interviews with leaders, staff, and patients as we continue our work with the National Association of Community Health Centers (NACHC). BIF and NACHC leadership are joining forces to explore the questions:
Blog
The Job of Storytelling
Can story be used to help patients, providers, hospital administrators, caretakers, and other stakeholders to better understand one another?
Podcast
Richie Etwaru: The Business Of Your Data
Data privacy and control has become one of the fastest growing hot buttons in today's marketplace. What would it look like if you actually owned the rights to your personal data to decide when, where, and how it is being used? Etwaru and his team have elevated the issue to one of a basic human right, one that puts the power and monetization back in our own pockets.
Case Study
Personalized Medicine by Design
Our collaborative exploration of personalized medicine puts individuals and families at the center of the design process and bridges the exciting space between enabling agency at the consumer level and leveraging emerging technologies to transform customer experience and outcomes.
National Association of Community Health Centers
News
BIF Kicks Off Project With The National Association of Community Health Centers
BIF is excited to partner with the National Association of Community Health Centers (NACHC) to explore how might we shift our lens to uncover innovation opportunities that will transform how we serve patients through community health centers.
Amazon is the elephant in the room
Blog
Amazon: The Elephant in the Room
It’s beyond me how so many public and private sector leaders have ignored the elephant in the room for so long but one thing is clear, no one can ignore Amazon any longer. The question of what to do about it looms large for every leader.
Public Healthcare
Blog
Announcing: Personalized Medicine by Design
Business Innovation Factory (BIF), in collaboration with The School of the Possible founded by Dave Gray, Hatch founded by Yarrow Kraner, and Overlap founded by Michael Dila, is launching a project to explore the opportunity for a transformational personalized medicine business model.
Video
Ken Falke: Struggle Well
Striving to make a difference in the lives of veterans battling PTSD, Falke shares what it means to struggle well.
Video
Andrew Hessel: At the Intersection of Technology, Business, and Vision
Sitting at the intersection of biotechnology, business, and vision, Hessel helps people better understand and use living systems to meet the needs of society.
Video
Emily Levy: Transforming the Patient Experience Through Wearable Wellness
Designing a more dignified patient experience through beautiful wearable devices.
Blog
10 Steps to Transform the Patient Experience
The healthcare industry is disrupting and many organizations are struggling to keep up with the times. Often times, business model transformation feels harder than it has to be. Business model innovation isn’t about practices, it’s about next practices.
Video
Ami Bhatt, MD: Empowering Congenital Heart Disease Patients
"The stories of my patients make me get up in the morning and go to work. It’s how I remember my more than 3000 patients. Their stories link me to their numbers and the things I need to know about them."
Video
Joe Andruzzi: Journey from NFL to Navigating Cancer to Helping Patients and Families
"Inspiring people that no matter how tough a day it is today, tomorrow is never a definite. Live life to the fullest and pay it forward any which way you can."
Video
Len Schlesinger: Intentionally Designing Patient and Caregiver Roles as Jobs
Our culture is shaped by stories. People remember stories, they don’t remember slides. Talking about new ideas without talking about stories is an aimless exercise. That’s what makes BIF wonderful.
Video
Chris McCarthy: Designing Better Health and Wellness for Young People
It’s crystal clear to me that stories are fundamental for insight and imagination. They help us digest and synthesize the complexity around us.
BIF2018 at Trinity Rep
Blog
Healthcare Storytellers to Watch at #BIF2018
This September 13-14, 500 innovation junkies will convene in Providence, Rhode Island to listen to 32 storytellers share their passionate stories about transformation at the annual Business Innovation Factory (BIF) Collaborative Innovation Summit. BIF’s Patient Experience Lab is most excited to listen and learn from these 5 speakers from the healthcare industry:
Blog
Voices of the Innovative Learning Network (ILN)
While healthcare leaders understand the imperative of business model innovation, it is often scary to disrupt a large system that has been in place for years. When the motto of healthcare is “do no harm,” it is hard to be the guinea pig to test out new business models and next practices. Our goal was to help them make the business model innovation process safer and easier to manage.
busineinnovationfactory.com
Blog
Changing the Quality of Patient Experiences for Families with Autism
When a child has autism, it can be hard for families to do normal things like go out to dinner or meet other families that have similar pain points and struggles. “We often feel isolated and alone,” she revealed. “We just need a place where families can be families.”
Eli MacLaren at BIF2017
News
BIF to Co-Host and Facilitate a Business Model Bootcamp at #ILN2018 In-Person Meeting
BIF to facilitate a Business Model Bootcamp for over 200 healthcare leaders as part of a three-day in-person meeting focused on innovation that enables the transformation of the healthcare space to focus more on patients and their families.
Patient Experience Lab at BIF
Blog
The Equity Opportunity in Healthcare
As new business models emerge, we believe that those that put and maintain DEI at their core are best positioned to transform and improve the experiences and lives of their consumers.
Blog
Community Supported Health
With the shift in the healthcare landscape to more personalized, self-directed behavioral changes, asking people to take more ownership of their health, it's imperative that we look to ensure we're providing people with the right tools to do so. Open Source Wellness is one such organization seeking to do just that.
Blog
Stories Are Old Fashioned
Here at the BIF, we believe that storytelling can be an incredibly powerful tool for building empathy. It can open people to new perspectives, create shared experiences, and promote insights and learnings.
Podcast
Andrew Hessel: Using Emerging Tech to Craft Our Biological Future
Saul Kaplan and Andrew Hessel discuss what it's like to unleash the adjacent possible as it relates to cellular biology, entering into a whole new area of design and manufacturing as an entirely new paradigm in creating the things that humanity needs to grow and thrive.
BIF Patient Experience Lab
blog
The Fourth Pillar of Transforming our Health System
We use a human-centered design-driven methodology, making it easier and safer for institutions and organizations across the health system to transform the ways that they create, capture, and deliver value.
Blog
Our Health Imperative: A Methodology to Get From ‘Now’ to ‘Next’
Our health system has the ability to accelerate society’s path to what’s ‘next’ — a next that holds the promise of focusing on health rather than health care or, better yet, sick care.
Case Study
Identifying Wraparound Services for Complex Care
In 2016, BIF worked Children's Health to help them understand the experiences, identify service gaps, and explore opportunity spaces for low-income families with a medically complex child.
Case Study
Citizens Design for Community
BIF worked with The Health and Wellness Alliance for Children -- a cross-sectoral, nonprofit group of community organizations in Dallas, TX focused on helping children achieve their health and well-being potential -- to engage families and put them at the center of determining where change needs to happen.
Blog
PXL Shares Family Well-Being Experimentation Stories
By engaging families in the design and delivery of models, we've learned that families know the challenges they face in striving to be well and what the needs of their communities are.
Case Study
Family Well-Being
In partnership with Children’s Health in Dallas, Texas, the Patient Experience Lab is imagining, designing, and testing new models for care.
Patient Experience Lab at BIF
Blog
Dallas Families in the Driver’s Seat
The impact of the model on the elements of family well-being is, in large part, still to be determined. But these stories? Strong evidence of the power of designing, iterating, and executing in partnership with our end-users.
Case Study
The Power of Narrative
At BIF, we believe that great stories can change the world. With support from the Robert Wood Johnson Foundation (RWJF), the Business Innovation Factory is exploring how storytelling and narrative methods can improve healthcare and contribute toward building a Culture of Health.
Teams working at the Integration Design Consortium convening
Blog
Hot Off the Presses: Healthcare Narrative Playbook!
The narrative playbook is a practical guide for patients, providers, and caregivers - it provides strategies for using narrative methods in healthcare, in ways that have real impact.
Blog
The Power of the Narrative
While we have much work ahead of us — synthesizing scenarios, codifying methods, developing language and tone, and building the deliverable itself — we hope to continue to bring people into the process to co-create the narrative of the power of narrative in healthcare.
Blog
A New Story from the Patient Experience Lab
Those who know us well know that at BIF, we believe a great story can change the world. So we're happy to say that we have just kicked off an exciting new project with funding from The Robert Wood Johnson Foundation, all about the power of story in healthcare.
Case Study
Reducing Preterm Births in Cincinnati
Working in partnership with Cincinnati Children’s Hospital Medical Center we set about to understand the human factors that contribute to the inexplicably high rates of preterm births — babies born before 37 weeks of pregnancy and design solutions to reduce the trends.
Case Study
Children’s Wellness Experience
In partnership with Children’s Health in Dallas, BIF worked to create the Children’s Wellness Experience: a transformative, sustainable model for care that is rooted in human-centered insights, moving us away from a focus on “sick care” to a broader focus on “well care.”
Case Study
Connected Aging
Connected Aging is an exploration into the aging experience, including a deep, ethnographic dive and solution concepts for reimagining aging through the lens of social connection and participation.
Blog
The MinuteClinic Disruption
The idea of the MinuteClinic is as much a mindset problem as it is a financial threat. The model runs counter to everything a physician has been trained for. Another problem - most physicians don’t want to be businesspeople and this is a real business conundrum.
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Business Innovation Factory
60 Valley Street, Unit 107B
Providence, RI 02909
401.270.7906
hello@bif.is

  • What We Do
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    • BIF2019: Wellbeing Videos
    • BIF2019: Summit in Review
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