Stephanie Lanoue

Written by Stephanie Lanoue @StephanieLanoue stephanie@bif.is

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The Business Innovation Factory’s (BIF) mission is to help institutional leaders design, test, and commercialize next practices and new business models in the real world. Our vision is to influence systems-level transformation in areas of high social importance focusing on healthcare, education, and public services. We believe that human-centered design, rapid prototyping, and storytelling/engagement are at the heart of any successful transformation process.

An increasing number of institutional leaders know that disruption is everywhere, business models don’t last as long as they used to, and current innovation efforts are at best-producing tweaks. If transformation is the goal, leaders know they need a new innovation approach. BIF helps make transformation safer and easier to manage by helping leaders design, test, and commercialize next practices and new business models.

BIFs Methodology for Next Practices and New Business Models

A key component of BIF’s business model is its crazy cool Experience Design Team, who are now nine strong. BIF’s Experience Designers work with our Experience Labs to deliver our strategy, design, and capacity services in the healthcare, education, and public services market. As their career’s progress, Experience Designers assume project and client management roles and work to support business development, as well as on developing BIF’s next design practices and tools. Here is our new BIF Experience Design Competency Model.


What are we looking for?

The Business Innovation Factory (BIF) is currently seeking several Experience Designers for our Providence, Rhode Island office. This role requires a unique blend of research chops and real-world experience at the intersection of human-centered design and social innovation. Designers will work as a member of BIF’s Experience Lab design team to conceive of, develop and test systems-level solutions to some of our most pressing social issues in education, healthcare, and government.


Experience Designers will design for change by:

  • contributing to the development of human-centered research plans
  • leading secondary research efforts to build foundational knowledge  in lab domain areas
  • contributing to and/or leading ethnographic fieldwork efforts (start to finish) which generate powerful observations and insights
  • helping synthesize data and translating observations and insights into transformational ideas for new solutions and approaches
  • helping craft an articulate and compelling story that helps people connect with the work

Our ideal candidate(s):

  • draws on knowledge and experience from a background in design or social sciences
  • combines fluency in qualitative research methods and data analysis  with an ability to move beyond research as outcome to research as input to real-world solutions
  • is interested in exploring new and novel approaches to research and their application in BIF’s lab work
  • has experience with or is open to working within the human-centered design process
  • has an entrepreneurial mindset and is comfortable working with ambiguous problems in a dynamic environment
  • is able to work collaboratively or independently as needed
  • has excellent writing and communication skills
  • is willing to travel

If this sounds like you, please send a resume, cover letter and examples or cases that demonstrate the variety of research projects you have worked on. In the examples, please share details about your research approach, what observations and insights were generated, and the outcomes of the study.

All materials should be sent to stephanie@businessinnovationfactory.com.