Designing a Better Customer Experience

Posted by Chris Flanagan on April 18, 2007

Most organizations understand the value and competitive advantage of a good customer experience. Unfortunately, many don't know how to build it. On June 6, Jeneanne Rae, president and co-founder of Peer Insight (and BIF Research Advisor) will lead a group of business leaders on an exploration of service innovation. Jeneanne is one of a handful of people with extensive experience in both business and design. In this all-day workshop, she'll lay out a simple, yet comprehensive process encompassing the entire range of factors that influence the design of a good customer experience.

Not to be missed! Registration details can be found here.

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