BIF's Patient Experience Lab Launches New Project

The Business Innovation Factory (BIF) and the Rhode Island School of Design have embarked on a unique effort to understand and improve a pivotal piece in the healthcare puzzle: the interaction between patients and primary care physicians.

The BIF/RISD Healthcare Innovation Project will leverage the expertise of industrial, architectural, and graphic designers, interviews with patients and primary care providers, and feedback from stakeholders in the Rhode Island healthcare system to create a detailed visualization of how patients experience the primary care system.

This project isn't about logging hours in a research library: Healthcare Innovation Project participants will directly observe patients and doctors in real-life primary care situations. Through observation and interviews, participants will capture a snapshot of the primary care interaction taken from the patient's perspective—a perspective not well represented in most conversations about health care innovation.

The eight-week experience will be led by the Rhode Island School of Design's Charlie Cannon and Michael Lye and managed through BIF's Patient Experience Laboratory, BIF's platform for exploring innovative, patient-centered health care solutions.

BIF is committed to capturing and sharing information and insights generated throughout all stages of the BIF/RISD Healthcare Innovation Project. Project leaders and participants will document the project—including both the experience and the outcomes—though publicly available weekly reports.

Findings from the Healthcare Innovation Project will be presented at BIF's Collaborative Innovation Summit on October 4-5, 2006.

More information about the project can be found here.

Posted July 17, 2006 09:13 AM by Chris Flanagan | Permalink