Patient Experience Lab

Enabling institutional leaders to explore and test new business models in healthcare.
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recent work

Join Us in Transforming Healthcare

The BIF Patient Experience Lab works with healthcare leaders to design, test and launch new business models that better deliver value to patients and their families. We partner with healthcare systems, insurers, nonprofit organizations, service providers, and foundations to uncover the unmet needs of patients and create models that deliver 21st-century care. Using human-centered research, design, and storytelling, we engage, patients, their families, care providers, and administrators, in the co-creation and real-world testing of transformative business models.

Will Kammerer Patient Experience Lab Manager