A Platform to Develop Innovative Patient Solutions
In the Patient Experience Lab, BIF is exploring how individuals experience health and wellness, and how those insights might transform our current sick care system to a well care system. Through our work in elder care, we’ve developed a rich understanding of the elder experience and identified a number of opportunities for serving a rapidly aging Baby Boomer population. More recently, we’ve expanded into working with individuals and families to better understand and negotiate the social determinants of health and wellness, and experiment in a number of areas, including the future of primary care.
The Children's Wellness Experience Lab
BIF and Children's Medical Center - Dallas: Seeking a Better Way to Serve Families
The Business Innovation Factory is partnering with Children's Medical Center - Dallas to design and test new ways to care for children and their families in North Texas. This week, BIF finished the first phase of this project, which connects a series of insights about the patient experience with future facing opportunities to inform new business models.
Children's Medical Center - Dallas came to BIF seeking a better way to serve families. We are partnering to design transformative models for the care of children and their families, that will enable Children's Medical Center-Dallas to focus on well care. BIF grounds this research in big, bold questions: What if we engage children, families and communities in a real world effort to transform healthcare? Starting with children, our most vulnerable population, can we significantly improve their health? And, in doing so, can we transform their future opportunities? Could we inspire persistent and healthy behavioral changes in children? In a family? In a community?
Like many healthcare systems, Children's Medical Center is struggling with a community in which children’s health is in decline. The general health of the population continues to worsen - hastened by increasing cases of chronic conditions like asthma and diabetes. The social determinants of poverty complicate overall health, as well as complicate the hospital's ability to provide care. Medicaid reimbursement rates continue to decline at a time when visits to the emergency department continue to increase.
BIF employs a number of techniques to understand the patient experience, including self-documentation, in-home interviews, facilitated conversations amongst groups of young people and community "write-boards." Through this foundation of research, we identified five insights based upon patterns that influence how children and their families care for themselves. From there, we developed six design principles and five opportunity spaces, enabling us to improve the performance of the existing models and helping us design new models of care.
By helping children and their families move "upstream" before they ever get sick we will be reducing the amount of children visiting Emergency Departments. Together, Children's Medical Center - Dallas and the Business Innovation factory are using human centered research to inform and inspire new possibilities for the design and experimentation of new models for well care.
Nursing Home of the Future
The transformation of our nation’s current elder care system will require new kinds of collaboration, a deeper commitment to experimentation and supportive pathways that quickly and cost effectively move new ideas into the marketplace. The Business Innovation Factory’s Nursing Home of the Future laboratory is creating a sustainable platform for testing new services, products and systems while simultaneously determining if a novel solution will work in a real-world environment.
Patient Lab News
Recent Experience Labs Work
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