Jeneanne Rae: The Hybrid Left-Brained, Right-Brained Innovation Coach

Jeneanne Rae explains how a train rocked her world. Tasked with the Amtrak Acela project while at IDEO Jeneanne highlights the importance of customer service by describing the methodologies employed to look at the entire customer journey from trip planning, ticketing, and train ride.

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BIF-2 Summit

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Jeneanne Rae

Jeneanne Rae is co-founder of Peer Insight and a nationally-recognized innovation management and design strategist.

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  • Stephen Lane

    Co-Founder & Chief Executive Officer, Item Group

    Stephen Lane co-founded Item Group and over two decades has built up a dynamic and entrepreneurial design and development firm. Steve focuses on defining and executing new initiatives, both corporate and long-range planning, capitalization and strategic partnerships. Lane thrives as an active leader in the design, entrepreneurial and venture communities, and is an adjunct faculty member at the Rhode Island School of Design (RISD) in the department of industrial design.

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The BIF Innovation Story Studio isn’t just an archive of cool videos, interviews, audio and narrative pieces. It is BIF’s platform for helping our innovation community learn from each other, share their wisdom, and revel in the outcomes of our experiments, whether they succeed or fail.