Jeneanne Rae at BIF-2
Jeneanne Rae explains how a train rocked her world. Tasked with the Amtrak Acela project while at IDEO Jeneanne highlights the importance of customer service by describing the methodologies employed to look at the entire customer journey from trip planning, ticketing, and train ride.
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Jeneanne Rae
Jeneanne Rae is co-founder of Peer Insight and a nationally-recognized innovation management and design strategist.
































































































































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