Patient Experience Lab Field Update
Together with Children's Medical Center-Dallas, BIF is exploring bold, transformational models for health and wellness. Using a variety of methods, we are working with children and their parents in South and West Dallas to gather the voice of the patients. We want to hear their experiences, and deeply understand the context, so we can design a transformative model that best anticipates their real and evolving needs.
In this interview, Experience Designer Kara Dziobek describes the group workshops BIF facilitated with kids in Dallas, and what the design team hopes to learn from the various scenarios posed to the children during these activities.