Unpacking the Patient Experience

Together with Children's Medical Center-Dallas, BIF is exploring bold, transformational models for health and wellness. We believe that the voice of patients will inspire the best new business models. Using a variety of techniques, we are working with children and their parents in South and West Dallas to gather the voice of the patients. We want to unpack their experience, and deeply understand the context, such that we can design a transformative model that best anticipates their real and evolving needs. 

In this interview, Experience Designer @Lindseymesservy shares her deeply personal experience with children and their families - explaining how she is gathering their stories and understanding their experience. 

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