At the Business Innovation Factory, we help leaders design and test transformational business models. We do this in complex social systems like healthcare, education, and government, where the potential and impact for making people's lives better is the highest. Our approach is human-centered, seeking to understand the job customers need done, and using this insight to design new experiences to better serve them. We experiment in the real world, and rely on storytelling to engage others in the process.
Chief Design Strategist
An internationally recognized design leader, Mickey Ackerman has spent decades teaching designers how to define problems clearly, then solve those problems through multidisciplinary teamwork. For 15 years as the head of the Industrial Design department at the Rhode Island School of Design,...Continued
Leigh Anne Cappello
Patient Experience Lab Director
Director of Operations
As BIF's director of operations, Tori Drew plays a key role in several BIF activities, including the coordination of our annual Collaborative Innovation Summits.
A logistics wiz kid with more than 15 years experience managing big budget, high visibility projects, Drew returned to...Continued
Kirtley is from Newport, RI, and received a B.A. in International Studies from Emory University. After college, she moved to Washington, DC, and worked as a legislative aide for Congressman Jim Langevin (RI). Most recently, she served as Senior Legislative Assistant and advised the Congressman...Continued
Victoria has the heart of a teacher and the enthusiasm and optimism of a student. She loves to be involved and is excited to help out wherever she can. She is primarily focused on bookkeeping and administrative assistant duties at Business Innovative Factory.
Victoria earned her B. A....Continued
Director of Engagement
As Director of Engagement, Renee Hopkins connects people with BIF's ideas, experiences, and points of view. A former print journalist turned qualitative researcher, she has been writing about innovation and creativity since 2003 in blogs, books, magazines, and newspapers, online and in...Continued
Karen works as an Experience Designer at BIF. With a background in anthropology and ethnographic research, she enjoys tackling problems with a human-centered approach to gain insight into how people experience and think about their daily lives. Her ethnographic work in the United States and...Continued
Founder and Chief Catalyst, Business Innovation Factory
Saul Kaplan is the founder and Chief Catalyst of the Business Innovation Factory and author of The Business Model Innovation Factory: How to Stay...Continued
Patient Experience Lab Associate
Bridget has a background in international education, and is fascinated by the power of culture to affect communication, perception, and behavior. This fascination was a catalyst for her professional experiences as a teacher of second language (both in the U.S. and abroad in the Spanish Basque...Continued
With a background in psychology, design thinking, and anthropological methods, Lindsey brings an empathic point of view to her role as Experience Designer at BIF. She specializes in using contextual, co-creative approaches to uncover a rich understanding of peoples' attitudes, values,...Continued
Student Experience Lab Director
Sam Seidel is the Director of the Student Experience Lab at the Business Innovation Factory and author of Hip Hop Genius: Remixing High School Education (Rowman & Littlefield, 2011). Sam speaks internationally about innovative solutions to challenges facing schools, community...Continued
Chief Market Maker
Eli is Chief Market Maker leading BIF’s development efforts. With over a decade of experience in building and leading social ventures Eli is an accomplished social innovator with a deep knowledge of the new platforms affecting social change and has an established track record in non-profit...Continued