At the Business Innovation Factory, we help business and social-systems leaders design and test transformational business models. In complex social systems like healthcare, education, and government, where the potential and impact for making people's lives better is the highest. For businesses, R&D for new business models is the new strategic imperative now that business models are so short-lived. Our approach in all cases is human-centered, seeking to understand the job customers need done, and using this insight to design new experiences to better serve them. We experiment in the real world, and rely on storytelling to engage others in the process.
Chief Design Strategist
An internationally recognized design leader, Mickey Ackerman has spent decades teaching designers how to define problems clearly, then solve those problems through multidisciplinary teamwork. For 15 years as the head of the Industrial Design department at the Rhode Island School of Design,...Continued
Jacob comes to BIF from his own consulting practice, through which he helped clients better understand, engage and empower individual and community aspirations, values, and talents. He is particularly adept at translating contextual insights into actionable experience, service, and product...Continued
Director of Operations
As BIF's director of operations, Tori Drew plays a key role in several BIF activities, including the coordination of our annual Collaborative Innovation Summits.
A logistics wiz kid with more than 15 years experience managing big budget, high visibility projects, Drew returned to...Continued
Kirtley is from Newport, RI, and received a B.A. in International Studies from Emory University. After college, she moved to Washington, DC, and worked as a legislative aide for Congressman Jim Langevin (RI). Most recently, she served as Senior Legislative Assistant and advised the Congressman...Continued
Finance & Operations Associate
Victoria has the heart of a teacher and the enthusiasm and optimism of a student. She loves to be involved and is excited to help out wherever she can. She is primarily focused on bookkeeping and administrative assistant duties at Business Innovative Factory.
Victoria earned her B. A....Continued
Taylor is an Experience Designer with know-how in all three of BIF’s working areas – education, healthcare, and community. It is her personal crusade to eliminate system tension and confusion through effective communication and streamlined service delivery. She gets great...Continued
Director of Engagement
As Director of Engagement, Renee Hopkins connects people with BIF's ideas, experiences, and points of view. A former print journalist turned qualitative researcher, she has been writing about innovation and creativity since 2003 in blogs, books, magazines, and newspapers, online and in...Continued
Founder and Chief Catalyst, Business Innovation Factory
Saul Kaplan is the founder and Chief Catalyst of the Business Innovation Factory and author of The Business Model Innovation Factory: How to Stay...Continued
Student Experience Lab Director
Sam Seidel is the Director of the Student Experience Lab at the Business Innovation Factory and author of Hip Hop Genius: Remixing High School Education (Rowman & Littlefield, 2011). Sam speaks internationally about innovative solutions to challenges facing schools, community...Continued
Chief Market Maker
Eli is Chief Market Maker leading BIF’s development efforts. With over a decade of experience in building and leading social ventures Eli is an accomplished social innovator with a deep knowledge of the new platforms affecting social change and has an established track record in non-profit...Continued
As an Experience Designer, Isabelle brings her experience in participatory design, facilitation, and social research methods to translate data into meaningful knowledge that can serve people and spark transformative change. Ever curious about how our physical and social environments can...Continued